Terms and conditions

1.Rental agreement

1.1. Responsibility: The customer acknowledges full responsibility for the Equipment during the rental period, including proper use, handling, and safekeeping abiding by all GRAY PARTY ENTERTAINMENT HIRE’S terms that will also be signed physically on the day of the event by the hirer.

1.2: Rental on a public property: Rental of Equipment on public property is permissible only if the Customer can provide the required permits and permissions, in compliance with local regulations. GRAY PARTY ENTERTAINMENT HIRE will not take any responsibility for obtaining these permits but encourages the customer to look into and abide by local laws.

2.Liability and damage

2.1: Weather based events or power outages: GRAY PARTY ENTERTAINMENT HIRE cannot be held liable for any weather based events including but not limited to heat, rain, lighting, high winds or any power outages.

2.2: Liability for Damages and Loss: GRAY PARTY ENTERTAINMENT HIRE reserves the right to assess any damage or loss to the equipment during the rental period. Any damage determined by GRAY PARTY ENTERTAINMENT HIRE, will result in the Customer's deposit being withheld and may lead to additional charges to cover repair or replacement costs, within the framework of the New Zealand bylaws

2.3:Power Board and Extension Cord Usage: Usage of GRAY PARTY ENTERTAINMENT HIRES power boards and extension cords is strictly limited for usage of our provided equipment only. This is for the health and safety of and to prevent overloading outlets, ensuring compliance with the New Zealand electrical safety standards.

3.Liability to loss, damage or injury

3.1 Liability: By agreeing to the outlined terms and conditions the Customer understands GRAY PARTY ENTERTAINMENT HIRE holds no liability for injury, damage, loss, or inconvenience resulting from equipment use or malfunction.

3.2:Damage Liability: The Customer is liable for any damage, loss, or theft of the equipment during the rental period. GRAY PARTY ENTERTAINMENT HIRE will assess any damage to determine the repair or replacement costs. The customer agrees that if damage were to occur the customer is liable to pay for 100% of the cost of replacement or repair. This includes any shipping or other fees involved. Payment is to be made within 30 days after an invoice is issued to the customer. Failing to pay within those 30 days GRAY PARTY ENTERTAINMENT HIRE reserves the right to involve a collection agency.

4. Equipment Use

4.1. Proper Use: The Customer agrees to using the equipment for its intended purpose and following provided instructions or guidelines as required by product safety regulations and consumer laws

4.2. Safety: The Customer must use the equipment safely and in compliance with all relevant laws and regulations, including those outlined in the New Zealand safety standards.

5.Hire fees and Payment

5.1: The customer agrees to pay the specified hire fees outlined in the agreed booking confirmation.

5.2: A security bond of $200 is mandatory and will be refunded upon satisfactory return of undamaged equipment.

6.Cancellations and Bookings

6.1 Reservations: Reservations depend on availability, we recommend bookings should be made in advance to secure your desired equipment, day and rental period. We require full payment 30 days prior to your event. Bookings made less than 30 days away will require full payment. This is all sent out in an email with payment instructions.

6.2 Cancellations made prior to 30 days before the arranged booking qualify for a refund. Anything outside of that will be determined within good reason by GRAY PARTY ENTERTAINMENT HIRE. Cancellations made within 2 weeks of the booking will result in a cancellation fee of 50% of funds paid. All determination adhere to the New Zealand consumer rights.

7.Refund policy

7.1 Refunds accept otherwise mentioned are determined by GRAY PARTY ENTERTAINMENT HIRE and will be treated within reason. All rentals are subject to a cancellation fee at the discretion of GRAY PARTY ENTERTAINMENT HIRE.

8.Cancellations by GRAY PARTY ENTERTAINMENT HIRE LIMITED

8.1GRAY PARTY ENTERTAINMENT HIRE reserves the right to cancel a rental agreement at any given time. This includes severe weather, power outages or any unforeseen circumstances. In these circumstances a full or partial refund may be given. You will also be given the opportunity to reschedulel to a different date within our means. This is solely determined by GRAY PARTY ENTERTAINMENT HIRE in compliance with the New Zealand consumer laws.

9. Weather

9.1 You will be notified at least 12 hours prior to your event if weather is meant to decline. We will not operate in winds over 30kmph. In this case you will be given the opportunity to arrange an undercover venue ie; a hall garage, barn, shed bay. In this instance we still require at least 1 meter around the tents measurements stated in this agreement. But at least 4 meters power lines. We do highly advise you to prepare an alternative undercover back up in advance if this were to occur.

9.2 In the event that the weather declines ie; high winds, torrential rain the customer must get in contact with as soon as possible for us to come and pack down the tent. This is crucial to avoid any damage to the tent or compromise the safety of the other. Our tent is made out of PVC tarpaulin which is waterproof and will withstand the rain but will not cope in high winds. You must let us know of any changes in weather if we haven’t already contacted you.

10.Inflatable set up

Before booking with us please consider all of the following

-Measurements of our inflatable are 6 meters (length)x 6.5 meters (width) 4.3 meters (height). Please ensure there is at least 1 meter around these measurements. But at least 3 meters at the back of the tent to allow space for the blower.

-We need a flat surface to set up our inflatable if you have concerns of this please let us know. Due to health and safety precautions we will not set up in muddy boggy areas.

-When the inflatable is used outside we do prefer if our inflatables are not set up in open and exposed areas.

-Do not enter the inflatable whilst our team is setting up. We pride ourselves in keeping our team and our customers safe we will not allow anyone inside the tent until it is ready.

-Do not plug in to any of our switch boards. You must provide your own extension cords and power points for anything not provided by GRAY PARTY ENTERTAINMENT HIRE

-Do not stick or hang any decorations of any sort inside the inflatable.

-Inflatable is to only to be set up by GRAY PARTY ENTERTAINMENT HIRE.

-No sharp objects, naked flames, smoking, cooking or heaters are to be set up or near the tent

-No drinks are to be sitting on any of our equipment such as speakers but not limited to.

-During summer our inflatables can be warm inside, air conditioning units or fans can be set up inside the tents.

-Animals must be tied up or put away from the tent during set up and hire period.

11.Responsible adult

We require an adult of 18+ years to be held responsible for the entire booking. When booking your inflatable this booking must be under the responsible adults name. They are responsible for any damage and or cancellation fees. We require this person to be physically present during the set up of the inflatable. PLEASE NOTE:WE WILL NOT START THE SET UP UNTIL THE RESPONSIBLE ADULT HAS SIGNED THE PHYSICAL LIABILITY WAVER FORM. We reserve the right to over look a form of photo identification to check the liable person is over 18 years of age.